Managed IT Service Plans

CATEGORY SERVICE BRONZE(No longer offered) SILVER GOLD
Servers Remote Performance Monitoring
Hardware / RAID Failure Alerts Monitoring
Windows Updates Management
Backup Failure Monitoring & Remediation
Workstations Desktops & Laptops Remote Monitoring & Maintenance
Remote Login Software for quick support
Windows Updates Management
Security Software  Anti-Virus Software License on all Servers & pc's
Web Protection Software License on all Servers & pc's
Network Managed Internet Modem Router & Firewall
Server / Internet Offline Monitoring
Remote Access Management (VPN/RDP)
AD User Account Management
Email Account Management
Domain Name DNS Changes
User Support  Phone, Remote Login or Onsite Support issues with Operating System / Microsoft Office software / Email / Virus / Spyware / Malware / Printing / Scanning / setup email on Mobile devices / slow computers / Internet browsing / Network Connectivity / Remote Access
Health Check Annual Health Check Audit on all computers
Warranty Claims Labour to deal with Warranty Claims from manufacturer on computers supplied by SSIT
IT Consulting Answering questions clients have re their IT setup / proposed changes / advise (first 15 mins)
Vendor Support Assist Vendors e.g. Custom Line of Business Software providers / ISP / Telephony / Security Cameras etc (first 15 mins)

 

FLEXIBILITY 

  • Clients select a plan based on the level of coverage desired, striking a balance between the monthly fee and acceptable risk
  • PRICE is based on the number of servers, computers & users in your business. Increase / Decrease in number of computers, addition / removal of cloud services will vary the monthly fee accordingly during the term of the agreement
  • Plan can be changed anytime with 30 days' notice
  • Clients on higher plan (e.g. Platinum) get higher priority over a lower plan (Gold, Silver then Bronze)

 

NO LOCK IN CONTRACT 

  • You have the option to cancel ANYTIME with 30 day notice

 

TERMS 

  • Site Remediation: when taking on a new client, we do a detailed comprehensive onsite assessment of your current IT Network. If we find any gaps, we will provide recommendations (and quote) to rectify to bring you up to standard.
  • All Managed clients must use SSIT’s recommended Backup Solution & Security software.
  • Payment must be via Direct Debit (Bank Account – no Fee; Credit Card (2.5% Visa/Master, 3.5% AMEX)
  • Invoice is emailed on 1st of every month and automatically direct debited 7 days later if there are no queries
  • Price increases automatically by 5% annually (excluding Cloud Services - which do not increase unless there is a major change in pricing from our suppliers)
  • Cloud Service software licenses you use (e.g Ms Office 365, Dropbox, Datto BDR solution, Offsite Backup, Backup Software License Renewals, Domain name hosting, SSL Certificate etc) are in addition to the monthly managed service fee
  • Parts (new computers etc) must be paid in full for before placing the order. Labour component is invoiced after completion of work and payable within 7 days
  • Work done outside the scope of the chosen plan gets charged on a rate of $37.50 per 15 mins during business hours (Mon – Fri 8:30am to 5:00pm).
  • After Hours Rate Multiplier: Weekdays: 1.5x, Weekends: 2x
  • Onsite charge is minimum 1 hour, then billed in 15 min increments
  • Travel time is applicable for onsite visits outside Sutherland Shire & St George
  • Tolls are not charged to client. Parking client must provide or chargeable
  • All Figures quoted above exclude GST

 

OUT OF SCOPE

Any items not included in your plan will get charged on an hourly rate / quoted as a project upon request. For example:

Adds/Moves/Changes To Computers / Printers / Scanners / Router & Network Switches
Custom Software Upgrades Line of Business Software Minor version upgrades (up-to 2 hours per month)
Manual Backup Integrity Testing Annual Manual Test Restore of Servers from Backup to simulate a disaster recovery
Account Manager Dedicated Technical Client Account Manager
Strategic Business Review  Annual Face to Face Meeting
Disaster Recovery Planning
Business Continuity Planning
After Hours Support Remote / Phone Support Outside business hours (Mon-Fri 8:30am to 5:00pm) for CRITICAL EMERGENCIES ONLY
Cyber Attacks

 

Labour to restore from backup after Crypto-locker / Ransomware attack. We highly recommend speaking to your Business Insurance Broker to add Cyber Security Cover
Hardware Issues On equipment not supplied by SSIT / out of warranty
Projects Server Upgrades / Cloud Migrations / Special user requests

 

BENEFITS  

  • Predictable IT Support investment that you can budget for
  • Access to 100% Australian owned and operated Support Desk in Sydney
  • Access to Customer Portal so you can see all your agreements, invoices, tickets etc
  • 24 / 7 Monitoring of Servers and Computers with Auto healing function
  • Regular Maintenance & Optimisation
  • Improved Performance & Reliability
  • Reduced risk of (expensive) down-time
  • Professional Management of your IT Network using world's best in class systems, hardware, software & cloud service providers
  • Win – Win Situation. Flat Fee for you. We are only profitable when your IT works smoothly

Contact us for an indicative quote over the phone.

Contact us