Managed IT Service Plans

CATEGORY SERVICE SILVER GOLD PLATINUM
Computers Desktops & Laptops Remote Monitoring & Maintenance
Windows Updates Management
Auto Healing of critical services
Remote Login Software for quick support
Security Software  Anti Virus Software License (valued at $6)
Cyber Protection Software License (valued at $7)
Servers Remote Performance Monitoring
Hardware / RAID Failure Alerts Monitoring
Windows Updates Management
Backup Failure Monitoring & Remediation
User Support  UNLIMITED SUPPORT Phone, Remote Login or Onsite Support for all maintenance items like issues with Operating System / Microsoft Office software / Email / Virus / Spyware / Malware / Printing / Scanning / setup email on Mobile devices / slow computers / Internet browsing / Network Connectivity / Remote Access
Health Check Annual site visit to physically check all computers and servers
Network Managed Internet Modem Router & Firewall
Server / Internet Offline Monitoring
Remote Access Management (VPN/RDP)
AD User Account Management
Email Account Management
Domain Name DNS Changes
Health Check Annual Health Check Audit on all computers
Warranty Claims Labour to deal with Warranty Claims from manufacturer on computers supplied by SSIT
IT Consulting Answering questions clients have re their IT setup / proposed changes / advise First 15 mins only
Vendor Support Assist Vendors e.g. Custom Line of Business Software providers / ISP / Telephony / Security Cameras etc First 15 mins only
Account Manager Dedicated Technical Client Account Manager
Strategic Business Review Annual Face to Face meeting to conduct review and future planning
Disaster Recovery / Business Continuity Planning Detailed Planning how your business will continue to function in case of a major disaster
After Hours Support Remote / Phone Support Outside business hours (Mon-Fri 8:30am to 5:00pm) for CRITICAL EMERGENCIES ONLY

 

BENEFITS  

  • Professional Management of your IT Network using world's best in class systems, hardware, software & cloud service providers
  • Access to 100% Australian owned and operated Support Desk in Sydney
  • 24 / 7 Monitoring of Servers and Computers with Auto healing function
  • Reduced risk of (expensive) down-time
  • Regular Maintenance & Optimization
  • Improved Performance & Reliability
  • Access to Customer Portal so you can see all your past and present support requests and invoices
  • Predictable IT Support investment that you can budget for. Please refer our detailed Terms and Conditions
  • Win – Win Situation. Flat Fee for you. We are only profitable when your IT works smoothly

 

Contact us to discuss your IT needs, so we can suggest a suitable plan & provide an obligation-free quote 

Contact us