TERMS & CONDITIONS
- 12 month term
- Monthly Fee is based on the number of computers & servers in your business. Increase / Decrease in number of computers, addition / removal of cloud services will vary the monthly fee accordingly during the term of the agreement
- Clients on higher plan (e.g. Platinum) get higher priority over a lower plan (Platinum, Gold then Bronze)
- Site Remediation: when taking on a new client, we do a detailed comprehensive onsite assessment of your current IT Network. If we find any gaps, we will provide recommendations (and quote) to rectify to bring you up to standard.
- All Managed clients must use SSIT’s recommended Backup Solution & Security software.
- Payment must be via Direct Debit (Bank Account – no Fee; Credit Card (2.5% Visa/Master, 3.5% AMEX)
- Invoice is emailed on 1st of every month and automatically direct debited 7 days later if there are no queries
- Price for managed devices increases automatically by 5% annually (excluding Cloud Services - which do not increase unless there is a major change in pricing from our suppliers)
- Cloud Service software licenses you use (e.g Ms Office 365, Dropbox, Datto BDR solution, Offsite Backup, Backup Software License Renewals, Domain name hosting, SSL Certificate etc) are in addition to the monthly managed service fee
- Parts (new computers etc) must be paid in full for before placing the order. Labour component is invoiced after completion of work and payable within 7 days
- Work done outside the scope of the chosen plan gets charged on a rate of $37.50 per 15 mins during business hours (Mon – Fri 8:30am to 5:00pm).
- After Hours Rate Multiplier: Weekdays: 1.5x, Weekends: 2x
- Onsite charge is minimum 1 hour, then billed in 15 min increments
- Travel time is applicable for onsite visits outside Sutherland Shire & St George
- Tolls are not charged to client. Parking client must provide or chargeable
- All Figures quoted exclude GST
- Server Management:
- On-Premises Server: $250 per server per month
- Cloud Server: $150 per server per month
- Backup & Disaster Recovery Solution
- Servers: starting @ $199 per month
- Computers @ $80 per month
- Spam Filter @ $4 per mailbox per month
- Email Accounts: Microsoft Office 365 starting @ $9 per mailbox per month
- Advanced Security Features: please refer our Security Stack for pricing
OUT OF SCOPE
Any items not included in your plan will get charged on an hourly rate / quoted as a project upon request. For example:
|Adds/Moves/Changes||To Computers / Printers / Scanners / Router & Network Switches|
|Custom Software Upgrades||Line of Business Software Minor version upgrades (up-to 2 hours per month)|
|Manual Backup Integrity Testing||Annual Manual Test Restore of Servers from Backup to simulate a disaster recovery|
|Labour to restore from backup after Crypto-locker / Ransomware attack. We highly recommend speaking to your Business Insurance Broker to add Cyber Security Cover|
|Hardware Issues||On equipment not supplied by SSIT / out of warranty|
|Projects||Server Upgrades / Cloud Migrations / Special user requests|
By signing up to one of our Managed IT Service Plans or using SSIT's services in any way, clients accept the above terms and conditions.
Please contact us if you have any questions or need any clarification.